Cancellation of a Remote Transaction Due to Defect, Non-Conformity, Late Delivery, or Other Breach of Contract

In such cases, the seller must refund the consumer within 14 days from the date the cancellation notice is received, collect the product from the consumer’s home, and may not charge cancellation fees.

Cancellation of a Remote Transaction for Any Other Reason

The consumer must return the product to the seller at the consumer’s expense.
The seller may charge cancellation fees of 5% of the product or transaction price or ILS 100, whichever is lower.
If installation of the product was performed at the consumer’s home for the purpose of providing the service, the seller may charge installation expenses of up to ILS 100 (in addition to cancellation fees, provided the cancellation is not due to a defect or non-conformity).

In any case, the seller must refund the consumer within 14 days from the date the cancellation notice is received.

Shipping and Delivery

The product will be shipped using a delivery method chosen by the Association, via an external shipping company.
Delivery times are subject to the terms and ongoing operations of the shipping company at the time of the order.
The maximum delivery time will not exceed the period set by law, unless explicitly stated otherwise at the time of purchase.

Minimum Age for Purchase

Purchases on the Website are permitted only for users aged 18 and over.
Completing a purchase constitutes a declaration by the purchaser that they meet this age requirement.

Limitation of Liability

The Association and/or anyone acting on its behalf shall not be liable for any direct or indirect damage, financial or otherwise, resulting from use of the product, to the extent permitted by law.

Cancellation and Refund Policy – Services and Events

Legal Rights (Consumer Protection Regulations – Transaction Cancellation)

A transaction may be canceled within 14 days from the date of the order/purchase, and no later than 48 hours before the event date.

Any cancellation notice must be submitted through a formal email request.
The cancellation will take effect only after confirmation is received by email.

The refund will be issued to the original payment method within the time period set by the regulations, and no later than seven business days from the date of cancellation, subject to applicable law.
Refunds are also subject to the credit card company’s terms.

The customer will be charged lawful cancellation fees for any cancellation.

Customer-Friendly Extension

Without derogating from the above, participation may be canceled up to 48 hours before the event date (even if no statutory cancellation right applies at that time), subject to cancellation fees of 5% of the amount paid.
After this time, cancellation will not be possible unless otherwise stated on the event page or required by law.

Method of Submitting a Cancellation Notice

Cancellation notices may be sent by email to:
office@bat-kol.org

A written confirmation of cancellation will be sent to the email address provided. It is recommended to keep this confirmation.

Scope of Refund and Exceptions

The refund will include the amount actually paid, minus the cancellation fees detailed above.

Charges may apply for:

• Fees or costs of third parties that cannot be refunded in practice (such as processing fees proven to have been incurred due to the cancellation), in accordance with the law.

• Return of items accompanying the service (for example, a wristband or entry badge) in proper condition as a condition for the refund, subject to law.

Cancellation or Change by the Organizer

If an event is canceled, postponed, or materially changed, the customer will be offered a full refund or an alternative ticket for a new date, at the customer’s choice, subject to prior notice and provided instructions.

Privacy and Use of Personal Information

Bat-Kol respects the privacy of users and operates in accordance with the Protection of Privacy Law.
The Association collects and processes personal information only for defined purposes such as registration for activities, contact, provision of community services, and sending updates—while minimizing the scope of information collected and safeguarding it with appropriate security measures.

Users have the right to review their information and request correction or deletion, in accordance with the law.
Where required by law, the Association will appoint a privacy protection officer and implement appropriate oversight and information-management controls.